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Operations

  • Financial Analysis - food, beverage, and labor

  • Payroll Processing

  • System Efficiency - POS, reservation system, CRM (customer relationship management), credit card processing

  • Standard Operating Procedures - cash reporting, petty cash system, staff discipline, staff reviews, employee handbook, purchase order system, opening & closing procedures

  • Renegotiate Vendor Terms and Support

Achieve your goals, efficiently and cost effectively
Food & Beverage

  • Kitchen Operations

  • Menu Design

  • Food Menu Development

  • Beverage Menu Development

  • Food Costing and Inventory Control

  • Beverage Costing and Inventory Control

  • Liquor and Wine Ordering Assistance

  • Wine Event Assistance

  • Food and Beverage Ordering Efficiencies

  • Vendor Relations

  • Department of Health Evaluation and Adjustments

Service is about anticipating guests’ needs and working together, with an effortless finesse, to create each experience with thoughtfulness from the first greeting to the last goodbye
Staff

  • The Importance of Company and Hospitality Culture

  • Empowerment vs Micromanagement

  • Training Programs - sequence of service, evaluations of knowledge, train the trainer, effective sales techniques, food training, cocktail and wine training, service training

  • People and Development Materials - onboarding program, new hire programs per position, employee handbook development, supplemental materials

We are what we repeatedly do. Excellence then is not an act, but a habit
Marketing

  • Website Design and Development

  • Website Content Updates, Maintenance, and Management

  • Website Modules - assessments, integration, training, and maintenance

  • Social Media - profile creation, scheduled posting, follower acquisition/interaction, and advertising

  • Email Campaigns - template design, composing, scheduling, marketing, and management

  • Collateral Design - promotional materials, menus, magazine, flyers, posters, signs, invites, etc.

  • Creative Writing - for website, emails, newsletters, magazine, etc.

  • Surveys - creation, management, reporting

What separates good content from great content is a willingness to take risks and push the envelope
Branding

  • Photography - for website, magazine, social media content, promotional materials, events, department photos, staff headshots, food and beverage, etc.

  • Video Production and Editing

  • Brand Overhaul - creative development and brand guide

Know who you are before
others do
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